1.How should I heat my heatable plush product?
Each heatable product is designed to be heated in a microwave only. NEVER heat Waqrmies in a conventional or toaster oven. Only microwave in a microwave with a turntable.
2. What if I overheat the heatable product?
All products carry specific heating instructions attached to a label sewn into the product and these instructions should be followed very carefully. If your product has been overheated b y mistake you should dispose of it in a normal household waster after allowing it to cool to room temperature. Do not reheat a product that has been overheated.
3. How long will my heatable plush product stay warm?
Your heatable product should stay warm for up to one hour if heated correctly, longer if it is snuggled in a cozy bed!
4. Can I chill my heatable product?
Absolutely! Simply place your heatable product inside a plastic sealable bag and leave it in the freezer for 2-3 hours. You can then use it as a cold pack to relieve aches and pains or to cool a hot child.
5. Why does the product feel damp when first heated?
This is quite normal and is due to the natural moisture content of the filling. This will cease after a few uses.
6. How can I wash my heatable product?
The surface can be cleaned with a damp sponge. Our products should never be immersed in water, as the filling will be damaged and your product will no longer be able to be warmed in the microwave.
